GENERAL COVID DELAYS:
Thank you for your patience as we continue to experience disruptions to international freight services. Our current delivery time is between 2-8 weeks.
We recommend that you select Tracked Shipping so that you can follow your parcel’s progress using your tracking number at https://www.17track.net/en
NEW ZEALAND COVID DELAYS:
For orders being delivered within New Zealand, your order will be dispatched once Auckland moves to Alert Level 3.
Thank you for your understanding at this time.
Where do you ship to:
We ship to most countries.
We are unable to ship to India, Pakistan and Bangladesh.
Where do you ship from:
New Zealand: orders are sent from our office in Auckland, New Zealand:
All other countries: orders are sent from our warehouse in China.
How do I qualify for FREE SHIPPING?
We offer FREE international shipping applies to all orders of $50.00 USD or more.
Wholesale customer orders do not qualify for free shipping. Coupons do not count towards your order value.
How much is shipping?
For orders under $50.00 USD we offer the following FLAT RATE shipping options.
Orders shipped to New Zealand:
- NZ-wide flat rate $7.25 USD via Post haste Couriers
All other orders <1.8kg/4lb, International Post, 5-30 days delivery:
- Non- Tracked $3.00 USD per order
- Tracked $8.00 USD per order
All other orders >1.8kg/4lb, International Express Post, 4-15 days delivery:
- Tracked $20.00 USD per order
For shipping to AFRICA we offer the following FLAT rate shipping only:
- Tracked $20.00 USD per order
Where can I track my order?
If you selected tracked shipping, you will be emailed a tracking number once your order has been dispatched.
To track your parcel we recommend using https://www.17track.net/en
Please copy the tracking reference from the email, and paste into the Track 17 system.
What about import documents, duties and taxes?
All customers are responsible for any applicable duties or taxes that are charged by Customs in their country. eg. VAT, GST
These are not included in your purchase price.
Rosie’s Studio will not be responsible for any duties or taxed incurred by a customer’s purchase.
Order Processing & Delivery Times
Most orders are packed within 1-2 Business Days. However, while we endeavour to process your order as quickly as possible, please allow up to 5 business days for processing of your order.
Please allow 5-30 days for delivery of your order.
Rosie’s Studio cannot be responsible for delays caused by disruption to freight routes, customs clearance, local duties and taxes, or for delays caused by the courier companies.
If your parcel is not delivered to you within 30 days, please make contact with us via our Contact page.
Something isn’t right.
We do our best to ensure that all of our products arrive safely to our door.
If you have not received your order after 30 days, please make contact with us via our Contact page.
In the rare event that you receive a mis-picked, faulty or damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order. We will endeavour to resolve the issue as quickly as possible. You may be asked to supply photos of mis-picked/faulty/ damaged goods.
Please note, we cannot offer refunds or accept returns where you have “changed your mind”.