Delivery:
IMPORTANT UPDATE 31 MAY 2022:
Hooray! Our International warehouse located in Shanghai, China has reopened. WE are now able to resume packing and sending your orders. Thank you from the bottom of our hearts for your patience and understanding during this trying time.
Where do you ship to:
We ship to most countries.
We are unable to ship to India, Pakistan and Bangladesh.
Where do you ship from:
New Zealand: orders are sent from our office in Auckland, New Zealand via Post Haste couriers.
All other countries: orders are sent from our warehouse in Shanghai, China.
Do you offer any free shipping?
Unfortunately due to rising shipping costs we have had to suspend free shipping until further notice.
How much is shipping?
| Service | Delivery Time | Cost USD | Australia, Canada, Europe, UK, USA, Middle East, Asia (excluding India, Bangladesh, Pakistan) | Africa | All other Countries/ Regions (excluding India, Bangladesh, Pakistan) | |
| All Weights | Post Haste Couriers NZ | Up to 7 Days | $8.90 | n/a | n/a | n/a |
| Up to 1.8kg | NON-TRACKED Int’l Mail | Normally 5-30 days. *Up to 12 weeks due to freight delays | n/a | $6.00 | n/a | $10.00 |
| Up to 1.8kg | TRACKED Int’l Mail | Normally 5-30 days. *Up to 12 weeks due to freight delays | n/a | $10.00 | n/a | $15.00 |
| All weights | TRACKED Int’l Courier | Normally 4-10 days. *Up to 6 weeks due to freight delays | n/a | $20.00 | $25.00 | $25.00 |
Where can I track my order?
If you selected tracked shipping, you will be emailed a tracking number once your order has been dispatched.
To track your parcel we recommend using https://www.17track.net/en
Please copy the tracking reference from the email, and paste into the Track 17 system.
What about import documents, duties and taxes?
All customers are responsible for any applicable duties or taxes that are charged by Customs in their country. eg. VAT, GST
These are not included in your purchase price.
Please be sure to check with your local customs office for more information.
Rosie’s Studio will not be responsible for any duties or taxed incurred by a customer’s purchase.
Order Processing & Delivery Times
Most orders are packed within 1-2 Business Days. However, while we endeavour to process your order as quickly as possible, please allow up to 5 business days for processing of your order.
Normally please allow 5-30 days for delivery of your order but due to current freight disruptions please ALLOW UP TO 12 WEEKS TO RECEIVE YOUR ORDER.
Rosie’s Studio cannot be responsible for delays caused by disruption to freight routes, customs clearance, local duties and taxes, or for delays caused by the courier companies.
If your parcel is not delivered to you within 12 weeks, please make contact with us via our Contact page.
Something isn’t right.
We do our best to ensure that all of our products arrive safely to our door.
If you have not received your order after 30 days, please make contact with us via our Contact page.
In the rare event that you receive a mis-picked, faulty or damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order. We will endeavour to resolve the issue as quickly as possible. You may be asked to supply photos of mis-picked/faulty/ damaged goods.
Please note, we cannot offer refunds or accept returns where you have “changed your mind”31