shipping and delivery:
Where do you ship to?
We ship to most countries. We are unable to ship to India, Pakistan and Bangladesh.
New Zealand Shipping (from 1 SEptember 2026)
Orders are shipped from our office in Auckland, New Zealand via Post Haste couriers. Please refer to the table below for costs.
International Shipping (from 1 September 2026)
Orders for all countries outside of New Zealand are shipped from our warehouse in Shanghai, China. We offer 2 shipping options depending on the shipping destination and weight of your order:
Tracked Courier Service – currently serviced by Fedex. Estimated delivery time 4-7 days from order shipment. Please refer to the table below for costs.
Tracked Postal Service – currently serviced by China Post for parcels up to 1.8kg. Estimated delivery time up to 30 days from order shipment. Please refer to the table below for costs.
Tracking:
We will send you a tracking number once your order has been dispatched.
To view tracking information:
• International Courier (Fedex) and Post Haste NZ services: You can view tracking information through our website. Go to Login, select Orders, find the order you wish to track, and select Track.
• China Post Tracked delivery: please visit the Parcelsapp website and enter your tracking number: https://parcelsapp.com/en/carriers/china-post
Tariffs, import charges, duties and taxes?
Please be aware that your local government may require you to pay additional costs such as tariffs, duties, taxes, and other related charges when your package arrives in your country.
These fees are not included in your purchase price or our shipping cost. They are determined by your local customs office and government regulations.
Rosie’s Studio is not responsible for paying these fees, nor will we issue refunds if you choose not to pay these costs and the package is returned or abandoned.
We recommend checking with your local customs or postal authority for more information before placing your order.
Order Processing & Delivery Times
Most orders are packed within 1-2 Business Days. However, while we endeavour to process your order as quickly as possible, please allow up to 5 business days for processing of your order. Rosie’s Studio cannot be responsible for delays caused by disruption to freight routes, customs clearance, local duties and taxes, or for delays caused by the courier companies. If your parcel is not delivered to you within 30 days, please make contact with us via our Contact page.
Something isn’t right.
We do our best to ensure that all of our products arrive safely to our door. If you have not received your order after 30 days, please make contact with us via our Contact page.
In the rare event that you receive a mis-picked, faulty or damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order. We will endeavour to resolve the issue as quickly as possible. You may be asked to supply photos of mis-picked/faulty/ damaged goods.
Please note, we cannot offer refunds or accept returns where you have “changed your mind”31cOUROIEY
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