Delivery:
IMPORTANT:
But please be aware that international flight schedules are still disrupted and this is having an ongoing effect on international delivery times, in particular our China Post service.
We strongly recommend that you choose the International Courier – Tracked service as your shipping method if you would like to receive your goods with limited delay.
Thank you for your understanding.
Where do you ship to:
We ship to most countries. We are unable to ship to India, Pakistan and Bangladesh.
Where do you ship from:
New Zealand: orders are sent from our office in Auckland, New Zealand via Post Haste couriers.
All other countries: orders are sent from our warehouse in Shanghai, China.
How much is shipping?
|
|
Service |
Delivery Time* |
New Zealand |
Australia, |
Africa |
All other |
|
All Weights |
Post |
Up |
$8.90 USD |
n/a |
n/a |
n/a |
|
Up to 1.8kg |
China Post |
Normally |
n/a |
$10.00 USD |
n/a |
$15.00 USD |
|
All weights |
Courier TRACKED SERVICE (Fedex) |
Normally |
n/a |
$20.00 USD |
$25.00 USD |
$25.00 USD |
PLEASE NOTE: Due to ongoing reductions in airfreight capacity, our standard delivery times may vary.
Tracking:
You will be emailed a tracking number once your order has been dispatched. Both you and our team will be able to follow your parcel from dispatch through to delivery.
To view tracking information:
• International Courier and Post Haste NZ services: You can view tracking information through our website. Go to Login, select Orders, find the order you wish to track, and select Track.
• China Post Tracked delivery: please visit the Parcelsapp website and enter your tracking number: https://parcelsapp.com/en/carriers/china-post
What about import documents, duties and taxes?
All customers are responsible for any applicable duties or taxes that are charged by Customs in their country. eg. VAT, GST
These are not included in your purchase price.
Please be sure to check with your local customs office for more information.
Rosie’s Studio will not be responsible for any duties or taxed incurred by a customer’s purchase.
Order Processing & Delivery Times
Most orders are packed within 1-2 Business Days. However, while we endeavour to process your order as quickly as possible, please allow up to 5 business days for processing of your order.
Normally please allow 5-30 days for delivery of your order. However, Due to ongoing reductions in airfreight capacity, our standard delivery times may vary.
Rosie’s Studio cannot be responsible for delays caused by disruption to freight routes, customs clearance, local duties and taxes, or for delays caused by the courier companies.
If your parcel is not delivered to you within 12 weeks, please make contact with us via our Contact page.
Something isn’t right.
We do our best to ensure that all of our products arrive safely to our door.
If you have not received your order after 30 days, please make contact with us via our Contact page.
In the rare event that you receive a mis-picked, faulty or damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order. We will endeavour to resolve the issue as quickly as possible. You may be asked to supply photos of mis-picked/faulty/ damaged goods.
Please note, we cannot offer refunds or accept returns where you have “changed your mind”31cOUROIEY