Terms & conditions

Terms of contract

These terms and conditions govern your use of the Rosie’s Studio online store. By placing an online order, you agree to and are bound by these terms.

Changes to Terms & Conditions

Rosie’s Studio reserves the right, at its sole discretion, to change and update this policy at any time. We encourage our customers to check this page for any changes or updates. You as a customer acknowledge and agree that it is your responsibility to review these policies periodically and stay informed with any updates and changes to our policies.

Delivery and Shipping

Please see our delivery information here: https://www.rosiestudio.com/delivery/

Pricing

The default currency on our website is USD.

To view product and shipping costs in other currencies, please use the Currency Converter found at the top of our Home Page and Shop pages.

Available currencies are: USD, AUD, NZD, EUR, GBP, CAD, SGD, ZAR

Due to exchange rate fluctuations pricing may change at any time at our sole discretion without prior notice.

PLEASE NOTE: in order to get the wholesale price, please make sure you have ordered all items in multiples of the minimum purchase quantity.

Import documents, duties and taxes

All customers are responsible for any applicable duties or taxes that are charged by Customs in their country (eg. VAT, GST)

These are not included in your purchase price.

Please be sure to check with your local customs office for more information.

Rosie’s Studio will not be responsible for the payment of any taxes or duties incurred by a customer’s purchase.

Payment

We accept payment via debit or credit card through Stripe’s payment gateway. Rosie’s Studio will not store or transfer any of your credit card information. All data is transferred using Stripe’s secure servers.

Payment shall be made at the time the order is placed.

Orders will not be sent until cleared payment is received.

Order Processing & Delivery Times

Most orders are packed within 1-2 Business Days. However, while we endeavour to process your order as quickly as possible, please allow up to 5 business days for processing of your order.

Please allow 14-21 days for delivery of your order (*Due to COVID-19 flight disruptions, we kindly ask that you allow up to 8 weeks for delivery).

Rosie’s Studio cannot be responsible for delays caused by customs clearance, local duties and taxes, or for delays caused by the courier companies.

If your parcel is not delivered to you within the time frame, please make contact with us via our Contact page. 

Return Policy

We do our best to ensure that all of our products arrive safely to our door.

If you have not received your order after 30 days, please make contact with us via our Contact page.

In the rare event that you receive a mis-picked, faulty or damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order.  We will endeavour to resolve the issue as quickly as possible. You may be asked to supply photos of mis-picked/faulty/ damaged goods.

Please note, we cannot offer refunds or accept returns where you have “changed your mind”.

Force Majeure

Rosie’s Studio will not be liable for any failure to supply or delay in supply caused by a Force Majeure beyond our reasonable control.

“Force Majeure” means any of the following events or occurrences and the effects thereof: fire, storm, flood, earthquake, landslide, explosion, accident, act of a public enemy, war, rebellion, insurrection, riot, civil commotion, sabotage, epidemic, quarantine restrictions, labour disputes, transportation embargoes, national or international oil or fuel shortage, acts of God, acts of government or any agency or judicial action.

Copyright Information

All images and products on this website are protected under copyright.

Purchasing our products gives you the right to sell said physical products. You are not permitted to reproduce or otherwise copy our designs with the intent to sell, manufacture, or reproduce our products.  This includes digital renditions of our products (ie: using our products as direct inspiration for “printables”, even for free, that are given in conjunction with our products).

All layouts, projects and images displayed on this website are the property of Rosie’s Studio.

Please do not copy images for any use other than for your own personal inspiration.

Privacy

All information pertaining to our customers, whether in the form of an online order or subscription to our newsletter, is kept private. None of this information is shared with any third parties.