Terms & conditions

Terms of contract

These terms and conditions govern your use of the Rosie’s Studio online store. By placing an online order, you agree to and are bound by these terms.

Changes to Terms & Conditions

Rosie’s Studio reserves the right, at its sole discretion, to change and update this policy at any time. We encourage our customers to check this page for any changes or updates. You as a customer acknowledge and agree that it is your responsibility to review these policies periodically and stay informed with any updates and changes to our policies.

Pricing

The default currency on our website is USD. To view product and shipping costs in other currencies, please use the Currency Converter found at the top of our Home Page and Shop pages. Available currencies are: USD, AUD, NZD, EUR, GBP, CAD, SGD, ZAR.

Due to exchange rate fluctuations pricing may change at any time at our sole discretion without prior notice.

Payment

We accept payment via debit or credit card through Stripe Payment Gateway or PayPal. Rosie’s Studio will not store or transfer any of your credit card information. All data is transferred using Stripe and PayPal servers. Payment shall be made at the time the order is placed. Orders will not be sent until cleared payment is received.

Order Processing Times

Most orders are packed within 1-2 Business Days. However, while we endeavour to process your order as quickly as possible, please allow up to 5 business days for processing of your order. Under normal circumstances your order will be delivered with 7-30 days  depending on your chosen shipping method. Rosie’s Studio cannot be responsible for delays caused by customs clearance, local duties and taxes, or for delays caused by the courier companies. If your parcel is not delivered to you within the time frame, please make contact with us via our Contact page.

Shipping & Delivery – processing times, delivery times, costs

Please see our delivery information here: https://www.rosiestudio.com/delivery/

Import documents, duties and taxes

Please see our delivery information here: https://www.rosiestudio.com/delivery/

Return Policy

We do our best to ensure that all of our products arrive safely to our door. If you have not received your order after 30 days, please make contact with us via our Contact page.In the rare event that you receive a mis-picked, faulty or damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order.  We will endeavour to resolve the issue as quickly as possible. You may be asked to supply photos of mis-picked/faulty/ damaged goods. Please note, we cannot offer refunds or accept returns where you have “changed your mind”.

Digital Gift Cards

• Currency: Gift card values are set in USD. If you purchase using another currency, the amount shown to the recipient will reflect your selected currency but will be equivalent to the USD value on our website and may fluctuate due to exchange rates.

• Where to Use: Digital Gift Cards can only be redeemed at rosiestudio.com. They are not valid in our physical store.

• How to Use: Gift Cards must first be redeemed for online store credit. Once redeemed, you can use store credit at checkout to pay for part or all of your purchase. Any remaining balance can be paid with a credit card or PayPal.

• No Coupons: Coupon codes cannot be used on orders paid (in full or part) with store credit.

• No Refunds or Cash Exchange: Digital Gift Cards and store credit are non-refundable and cannot be exchanged for cash.

• Keep It Safe: Do not share your gift card code before redeeming it. Once redeemed, the code cannot be reused. Lost or misused codes cannot be replaced.

• No Expiry: Digital Gift Cards do not expire. Once redeemed, any unused store credit also never expires.

• Right to Amend: Rosie’s Studio may update these terms or cancel a gift card if necessary, at its discretion.

How To Redeem A Digital Gift Card:

• Log in to your Rosie’s Studio account, or create one if you don’t already have an account.

• Go to your Dashboard by clicking Login in the top menu.

• In your Dashboard, select Store Credits.

• Enter the gift card code from your email and click Redeem.

• Your store credit will be added to your account and can be used at checkout for full or partial payments—across multiple purchases.

• Your store credit never expires and you can check your balance anytime in your Dashboard.

Current Promotional Terms & Conditions 

New Customer 10% off Coupon Code:

– Limit 1 use per customer 

– Offer available for online purchases only. 

– The coupon code cannot be used in conjunction with other coupon codes.

– You must enter the Coupon Code during the checkout process when placing your order online otherwise the discount will not be applied to your order.

– Only one coupon code can be used per order.

– Offer is not applicable to shipping costs, sale items, and wholesale purchases. 

– The Coupon Code cannot be exchanged for cash or other benefit.

– No rainchecks. Offer available only while stocks last.

– Rosie’s Studio may cancel the promotion at any time without notice.

– Use of the Coupon Code deems acceptance of these Terms and Conditions.

 

Creative Club & Brand Ambassador 10% off Coupon Codes:

– Offer available for online purchases only. 

– All coupons are available for a limited time only and may have expired before you view the promotional post or video created by our guest designer.

– The coupon code cannot be used in conjunction with other coupon codes.

– You must enter the Coupon Code during the checkout process when placing your order online otherwise the discount will not be applied to your order.

– Only one coupon code can be used per order.

– Offer is not applicable to shipping costs, sale items, and wholesale purchases. 

– The Coupon Code cannot be exchanged for cash or other benefit.

– No rainchecks. Offer available only while stocks last.

– Rosie’s Studio may cancel the promotion at any time without notice.

– Use of the Coupon Code deems acceptance of these Terms and Conditions.

Creative Club Store Credit and Coupon Codes (applies to Creative Club Members only):

– Are valid for the term of the club member’s contract (the date we emailed you with details of your account, credit, and coupon code)

– Can be used for online purchases only. 

– Cannot be transferred to other users of our website and cannot be redeemed for cash or other benefits. 

– Are for the purchase of personal use goods only and must not be used for wholesale purchases or goods to be on-sold.

– No rainchecks. 

– Rosie’s Studio may cancel your store credit or coupon code at anytime if you do not adhere to the responsibilities listed in your Creative Club contract.

– Use of the Store Credit and/ or Coupon Code deems acceptance of these Terms and Conditions.

– Store Credit: Existing credit can be used across more than 1 purchase. Cannot be used in conjunction with a coupon code. Can be applied to the value of goods and shipping costs. 

– Coupon Codes: Coupon Codes can be used across more than 1 purchase. Can ONLY be applied to the value of goods only and cannot be applied to shipping costs. Can be used for Clearance items. Cannot be used when Store Credit has been applied to the purchase. Cannot be used in conjunction with other coupons. Cannot be used during certain promotional periods (SALES). You must enter the Coupon Code during the checkout process when placing your order online otherwise the discount will not be applied to your order.

 

Force Majeure

Rosie’s Studio will not be liable for any failure to supply or delay in supply caused by a Force Majeure beyond our reasonable control. “Force Majeure” means any of the following events or occurrences and the effects thereof: fire, storm, flood, earthquake, landslide, explosion, accident, act of a public enemy, war, rebellion, insurrection, riot, civil commotion, sabotage, epidemic, quarantine restrictions, labour disputes, transportation embargoes, national or international oil or fuel shortage, acts of God, acts of government or any agency or judicial action.

Copyright Information

All images and products on this website are protected under copyright. Purchasing our products gives you the right to sell said physical products. You are not permitted to reproduce or otherwise copy our designs with the intent to sell, manufacture, or reproduce our products.  This includes digital renditions of our products (ie: using our products as direct inspiration for “printables”, even for free, that are given in conjunction with our products). All layouts, projects and images displayed on this website are the property of Rosie’s Studio. Please do not copy images for any use other than for your own personal inspiration.

Privacy

All information pertaining to our customers, whether in the form of an online order or subscription to our newsletter, is kept private. None of this information is shared with any third parties.3Valid