These terms and conditions govern your use of the Rosie’s Studio online wholesale store. By placing an online order, you agree to and are bound by these terms.
Changes to Terms & Conditions
Rosie’s Studio reserves the right, at its sole discretion to change and update this policy at any time. We encourage our customers to check this page for any changes or update to stay informed. You as a customer acknowledge and agree that it is your responsibility to review these policies periodically and stay informed with any update and changes to our policies.
Wholesale access to Rosie’s Studio products is granted only to businesses of a retail nature. Businesses must be an operational physical retail store, online store, kit club, or other similar retail operation, for the purpose of reselling Rosie’s Studio products to the general public. Wholesale pricing is not offered to businesses or individuals wishing to use Rosie’s Studio products on their own handmade creations that are for sale.
Each application is reviewed individually and approval is at our sole discretion.
All businesses must be prepared to supply a copy of their business name registration, if requested.
Goods must be ordered in multiples of the minimum wholesale quantity and the wholesale increment, which is displayed next to each product.
eg. If Wholesale minimum =4 units and Wholesale increment = 4 units, then you must order 4, 8, 12, 16, 20 units, etc.
PLEASE NOTE: if you have not ordered all products according to the minimum purchase quantity and the minimum purchase increment, the prices shown in the Cart will be retail prices. You will also see a message at the top of the Cart screen advising which items do not meet the requirement. After you update your Cart to meet the wholesale purchase requirement, all prices shown will be wholesale prices.
In the Shop: when you are logged in the wholesale prices will be displayed in the currency you have selected.
In the Cart: if you have not ordered all products according to the minimum purchase quantity and the minimum purchase increment, the prices shown will be retail prices. You will also see a message at the top of the Cart screen advising which items do not meet the requirement. After you update your Cart to meet the wholesale purchase requirement, all prices shown will be wholesale prices.
Due to exchange rate fluctuations pricing may change at any time at our sole discretion without prior notice.
Coupons and Sale Prices
Unless otherwise stated, all coupons, sales and discounts do not apply to wholesale purchases.
We accept payment via debit or credit card through Stripe’s payment gateway. Rosie’s Studio will not store or transfer any of your credit card information. All data is transferred using Stripe’s secure servers.
Payment shall be made at the time the order is placed.
Orders will not be sent until cleared payment is received.
Import documents, duties and taxes
All wholesale customers are responsible for any applicable duties or taxes that are charged by Customs in their country.
Order Processing Times
Most orders are packed within 1-2 Business Days. However, while we endeavour to process your order as quickly as possible, please allow up to 5 business days for processing of your order.
Please allow 14-21 days for delivery of your order.
Rosie’s Studio cannot be responsible for delays caused by customs clearance, local duties and taxes, or for delays caused by the courier companies.
If your parcel is not delivered to you within the time frame, please make contact with us via our Contact page.
We welcome international customers and offer international shipping.
Your shipping cost will be shown in the Cart according to the following schedule.
Free freight offers do not apply to wholesale purchases unless otherwise stated.
Rosie’s Studio will not be liable for any failure to supply or delay in supply caused by a Force Majeure beyond our reasonable control.
“Force Majeure” means any of the following events or occurrences and the effects thereof: fire, storm, flood, earthquake, landslide, explosion, accident, act of a public enemy, war, rebellion, insurrection, riot, civil commotion, sabotage, epidemic, quarantine restrictions, labour disputes, transportation embargoes, national or international oil or fuel shortage, acts of God, acts of government or any agency or judicial action.
We do our best to ensure that all of our products are free from defect and damage.
To help minimise lost orders lost in transit once they leave our warehouse, all deliveries are tracked. You will be emailed a tracking number once your goods are dispatched. If you have not received your goods within 28 days please contact us via our Contact page.
In the rare event that you receive a mispicked, faulty or damaged item, please make contact with us via our Contact page within 7 DAYS of receiving yourorder. We will endeavour to resolve the issue as quickly as possible. You may be asked to supply photos of mispicked/faulty/ damaged goods.
Please note, we do not offer refunds or accept returns where you have “changed your mind”.
If you require high resolution images, or wish to copy images from this site for advertising, please make contact via our Contact page.
You are not permitted to reproduce or otherwise copy our designs with the intent to sell, manufacture, or reproduce our products. This includes digital renditions of our products (ie: using our products as direct inspiration for “printables”, even for free, that are given in conjunction with our products).
All layouts, projects and images displayed on this website are the property of Rosie’s Studio.
Please do not copy images from this site for any use other than for your own personal inspiration without the written approval of Rosie’s Studio.