WHOLESALE TERMS & CONDITIONS

Terms of contract

These terms and conditions govern your use of the Rosie’s Studio online wholesale store. By placing an online order, you agree to and are bound by these terms. 

Changes to Terms & Conditions 

Rosie’s Studio reserves the right, at its sole discretion to change and update this policy at any time. We encourage our customers to check this page for any changes or update to stay informed. You as a customer acknowledge and agree that it is your responsibility to review these policies periodically and stay informed with any update and changes to our policies.

 Who can become a wholesaler?

  1. Wholesale access to Rosie’s Studio products is granted only to businesses of a retail nature. Businesses must be an operational physical retail store, online store, kit club, or other similar retail operation, for the purpose of reselling Rosie’s Studio products to the general public. Wholesale pricing is not offered to businesses or individuals wishing to use Rosie’s Studio products on their own handmade creations that are for sale.

Each application is reviewed individually and approval is at our sole discretion.

  1. All businesses must be prepared to supply a copy of their business name registration, if requested.

How much do I need to buy?

There is no minimum purchase value.

But, each item has a minimum purchase quantity, which is displayed next to it. This is usually between 8-12 units per item.

PLEASE NOTE: in order to get the wholesale price, please make sure you have ordered all items in multiples of the minimum purchase quantity.

What pricing can I see? 

When you are logged into your Wholesale account the prices visible will be wholesale prices, displayed in the currency you have selected.

Any applicable duties or taxes are not included in your purchase price.

Due to exchange rate fluctuations pricing may change at any time at our sole discretion without prior notice.

PLEASE NOTE: in order to get the wholesale price, please make sure you have ordered all items in multiples of the minimum purchase quantity.

Coupons and Sale Prices

Unless otherwise stated, all coupons, sales and discounts do not apply to wholesale purchases.

How much is shipping?

We offer international shipping via EMS at the rates show below.

Free freight offers do not apply to wholesale purchases unless otherwise stated.

ORDER VALUE USD ASIA, AUSTRALIA, CANADA, EUROPE, NZ, UK,  USA ALL OTHER COUNTRIES/ REGIONS
UP TO $499.99 $100.00 $150
$500 – 999 $250.00 $300
$1000 – 1999 $325.00 $400
$2000+ $400.00 $500

Can I track my order?

You can track your order via EMS https://www.ems.post/en/global-network/tracking

Can I use my own shipper?

Yes, if you would like to use your own shipping company, please contact us before placing your order using the Contact page.

We will contact you with an order form & pick up details. You will need to arrange payment via credit card or direct credit before your order is collected.

Import documents, duties and taxes

All wholesale customers are responsible for any applicable duties or taxes that are charged by Customs in their country.

Payments

We accept payment via debit or credit card through Stripe’s payment gateway. Rosie’s Studio will not store or transfer any of your credit card information. All data is transferred using Stripe’s secure servers.

Payment shall be made at the time the order is placed.

Orders will not be sent until cleared payment is received.

Order Processing Times

Most orders are packed within 1-2 Business Days. However, while we endeavour to process your order as quickly as possible, please allow up to 5 business days for processing of your order.

Please allow 4-15 days for delivery of your order.

Rosie’s Studio cannot be responsible for delays caused by disruptions to freight routes, customs clearance, local duties and taxes, or for delays caused by the courier companies. 

If your parcel is not delivered to you within the time frame, please make contact with us via our Contact page.

Import documents, duties and taxes

All wholesale customers are responsible for any applicable duties or taxes that are charged by Customs in their country.

Force Majeure

Rosie’s Studio will not be liable for any failure to supply or delay in supply caused by a Force Majeure beyond our reasonable control.

“Force Majeure” means any of the following events or occurrences and the effects thereof: fire, storm, flood, earthquake, landslide, explosion, accident, act of a public enemy, war, rebellion, insurrection, riot, civil commotion, sabotage, epidemic, quarantine restrictions, labour disputes, transportation embargoes, national or international oil or fuel shortage, acts of God, acts of government or any agency or judicial action.

Return Policy

We do our best to ensure that all of our products arrive safely to our door.

To help minimise lost orders lost in transit once they leave our warehouse, all deliveries are tracked. You will be emailed a tracking number once your goods are dispatched. If you have not received your goods within 28 days please contact us via our Contact page. 

In the rare event that you receive a mispicked, faulty or damaged item, please make contact with us via our Contact page within 7 DAYS of receiving your order.  We will endeavour to resolve the issue as quickly as possible. You may be asked to supply photos of mispicked/faulty/ damaged goods.

Please note, we do not offer refunds or accept returns where you have “changed your mind”.

Images

If you require high resolution images, or wish to copy images from this site for advertising, please make contact via our Contact page.

Copyright Information

You are not permitted to reproduce or otherwise copy our designs with the intent to sell, manufacture, or reproduce our products.  This includes digital renditions of our products (ie: using our products as direct inspiration for “printables”, even for free, that are given in conjunction with our products).

All layouts, projects and images displayed on this website are the property of Rosie’s Studio.

Please do not copy images from this site for any use other than for your own personal inspiration without the written approval of Rosie’s Studio.