Terms of Contract

These Wholesale Terms & Conditions govern your Rosie’s Studio wholesale account. By registering for a wholesale account, you agree to these Terms & Conditions.

Changes to Terms & Conditions

We may update these Wholesale Terms & Conditions from time to time. The latest version will always be available on our website. By continuing to place wholesale orders, you agree to the current Terms & Conditions.

Who Can Become a Wholesale Customer?

Wholesale accounts are available to approved:

• Wholesalers
• Distributors
• Physical retail stores
• Online retail stores
• Kit clubs
• Group classes
• Other businesses purchasing products for resale

Wholesale pricing is not available to businesses or individuals purchasing Rosie’s Studio products for use in handmade items they intend to sell.

Approval of all wholesale applications is at the sole discretion of Rosie’s Studio.

Businesses may be asked to provide proof of business registration during the application process.

Becoming a Wholesale Customer

To apply for a wholesale account, complete the online Wholesale Registration Form available from the footer of rosiestudio.com.

Once we receive your application, a member of our wholesale team will contact you to discuss your account.

Placing an Order

Wholesale orders are placed by email using our current Wholesale Order Form.

A new order form will be emailed with each collection release and can also be requested at any time by contacting our wholesale team.

Please email completed order forms to: amelia@rosiestudio.com

Once we receive your order, we will:

• Confirm your order.
• Discuss your preferred shipping method and freight options, and confirm your freight cost.
• Email you an invoice.
• Dispatch your order once payment has been received.

All prices are shown in USD and exclude applicable duties, taxes and customs charges.

Minimum Order Quantities

Products must be ordered according to the pack quantities shown on the current Wholesale Order Form.

Direct China Supply & Manufacturing

For retailers, distributors and customers purchasing larger quantities (typically 144 units or more per product), we offer additional services through our production and supply team in China.

These services include:

• Direct ex-China supply (including FOB and other shipping terms by agreement).
• Shared production runs to help reduce minimum order quantities.
• Flexible shipping options, including air freight, sea freight or your preferred freight forwarder.
• Custom branding and exclusive product development.
• Sourcing and manufacture of a wide range of papercrafting products beyond the Rosie’s Studio range.

If you’re interested in discussing a larger order or sourcing additional products, we’d be happy to discuss the options available.

Payment

PayPal is our preferred payment method.

International bank transfer may also be available by prior arrangement.

Orders will be dispatched once payment has been received.

Coupons & Sale Prices

Unless otherwise stated, wholesale orders are not eligible for retail coupons, discounts or promotional offers.

Any promotional wholesale pricing will be shown on the current Wholesale Order Form.

Prices may be discussed for bulk orders (typically 144 units or more per product).

Shipping & Delivery

Orders within New Zealand are dispatched from our Auckland warehouse using Post Haste Couriers.

International orders are dispatched from our Shanghai warehouse. We typically ship using FedEx, UPS or DHL. We can also arrange:

• Air freight.
• Sea freight.
• Shipment using your preferred freight forwarder or courier account.

Freight is quoted individually based on the size, weight and destination of each order.

Import Duties & Taxes

Import regulations vary by country.

Customers are responsible for any import duties, tariffs, taxes, customs clearance charges and other government fees applicable in their destination country.

These charges are not included in our product prices or freight charges.

We recommend checking your local import requirements before placing an order.

Export documentation can be provided where required.

Force Majeure

Rosie’s Studio will not be liable for delays or failure to supply products due to events beyond our reasonable control.

These may include, but are not limited to, natural disasters, war, civil unrest, government action, transport disruptions, epidemics, labour disputes or other unforeseen events.

Unavailable Products

Occasionally products may sell out before your order is processed.

If this occurs, we will contact you so you can amend your order before it is finalised.

Returns

We take great care to ensure your order arrives safely.

All orders are shipped with tracking, and tracking details will be provided once your order has been dispatched.

If your order has not arrived within 28 days, please contact our wholesale team.

If you receive an incorrect, damaged or faulty product, please notify us within 7 days of receiving your order and include photographs where possible.

We do not accept returns or offer refunds for change-of-mind purchases.

Marketing Materials

High-resolution product images, logos and promotional material are available to approved wholesale customers.

A link to our marketing portal will be included with each collection release or can be requested at any time.

Copyright

Rosie’s Studio products, artwork, designs and imagery remain the intellectual property of Rosie’s Studio.

Our products, artwork and designs must not be copied, reproduced or adapted for manufacture or resale. This includes creating digital versions, printables or derivative products based on our designs.

Project photography and website images may not be reproduced without prior written permission from Rosie’s Studio.

Need Help?

If you have any questions about your wholesale account or an upcoming order, our wholesale team is always happy to help.

Email: amelia@rosiestudio.com